Yes, you can have multiple people logged into your account and all working in the same database at the same time with no problem. There is no extra charge to do this. Also, the multiple users can be in the same location or in different locations, it will not matter to the system.

Here’s the catch: Every user will log in with the same username and password. This means that every user will be “equal” in their access to the features and functions in the system:

There is no distinction that Sally added this account, John deleted that account, and Linda added this note. As far as the system is considered, you are all the same person.

While this is a great feature and won’t cost you an extra dime, we suggest you use it with caution and only share your login and password with those people you trust 100%.

Sure. Outlook, as well as most contact managers, will allow you to export your contacts into a standard format called CSV (Comma Separated Values). Once you have your data in a CSV format, it can be easily imported into AIMS. Watch this video for more details.

Syncing is an old concept. You don’t want to sync, and work with a copy of your data. You always want to work with the real thing if at all possible.

With AIMS, you will use AIMS Mobile to access your contacts from your iPhone, Blackberry or Android device. You will be accessing your live data in real time, not a copy of your data.

With live data, if you add a contact on your mobile device it is the same as adding a contact on your computer. Or if your assistant back at the office adds a contact, you will see it on your mobile device immediately. Watch this video to see how it works.

Syncing was used in the olden days to copy your contacts from your computer to your smart phone and then back again. Today, in the world of smartphones, you don’t need to sync – you can get your data live and in real time.

If you have ever tried to sync your client database, you know the problems that always come along with syncing. Like duplicating all the contacts in your database, getting your data corrupted, or worst of all, accidentally deleting all of your contacts with no way to get them back!

In regards to data back-up, AIMS backs up your data daily with multiple redundancy. If it would make you feel better, you can save a copy of your own data by doing an export anytime you want to. Go to Settings -> Export Data.

With your AutoPilot subscription, you will have access to a full library of video training tutorials. We have found that in 90% of the cases, the answers to your questions can be found there.

If you are still stumped, you can send an email to tech@autopilotsfms.com and someone will get back to you promptly.

As far as telephone support goes, we have found that we can effectively serve our customers through the video tutorials and email support, without the need for an expensive telephone support staff. Our customers appreciate us keeping our prices as low as possible.

Sending an email to tech@autopilotsfms.com will get your fastest response as that email account is monitored 24/7.

Of Course! AIMS loves to be on Macs! Since AIMS is 100% web-based, you will not have any software to download and install on your computer. AIMS works great on a Mac, PC, Linux computer, iPad, tablet, or any other device running the latest versions Safari, Chrome, Firefox or Internet Explorer.

No! NEVER! As a customer of AutoPilot, all of your data and your personal information (including your e-mail address) is private and will never be sold, rented, shared, reviewed, loaned, or in any way used by anyone but you. For additional security, please do not share your login information with anyone.

Your client information is 100% yours. No one else can see it, or use it. And when you leave, you take your data with you.

We use industry standard SSL encryption at the same level (128 bits) as online banks and financial institutions. Look for the lock in your address bar. We make all reasonable efforts to secure and safeguard your data.

Nobody can promise 100% uptime, but we make every reasonable effort to ensure the highest possible availability. We only use the highest quality service providers and any scheduled downtime is late at night while you sleep or on the weekends.

We do a daily back-up that will help us recover your data if there is ever a catastrophic problem with the servers  - a very unlikely event. However, if lightning strikes, we have you covered.

Do we EVER update it? How about constantly! =) All of our customers are currently using the live version of AIMS while we are creating and testing the next version privately. We are always looking for ways to make the software better and many of our enhancement ideas are based on ideas from our customers.

AutoPilot and our AIMS software were built from the ground up with the help of suggestions and feedback from people like you. We welcome and encourage your ideas and feedback. Send your thoughts to tech@autopilotsfms.com.

We have priced AutoPilot fairly so we can provide an excellent service that continues to grow and evolve with the market. You can earn a discount by referring a friend to us through our Refer A Friend program. You can also receive a price incentive by purchasing an annual subscription rather than paying month to month.

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